Common questions
Do I need a prescription?
No prescription is needed. The purchase is made directly through our official distributor , which guarantees that the products are legal, safe , and comply with all regulations .
How quickly do you respond to messages?
We usually respond right away ! Our team is always attentive to ensure fast and efficient service .
Is the payment secure?
Yes. We use payment gateways with SSL certification and data encryption , ensuring that all transactions are protected against unauthorized access .
Can I pay cash?
Yes, it is possible to pay in cash , but this method is only available in Portugal .
For customers in the rest of Europe , payment can be made online or directly with our support team , securely and easily .
Do you ship internationally?
Yes, we ship to other European countries. For customers outside of Brazil, payment must be made online or directly with our support team , in a secure and simple way.
What payment methods are accepted?
We accept various payment methods: bank transfer, Multibanco (Portuguese ATM network), PayPal, and debit card payment .
For payments via MB WAY , you must place your order directly with our customer support . All payments are safe and secure .
How long does it take for the order to arrive?
At Geneziss Pharmaceutical Lab , we want your products to arrive quickly, safely, and with traceability .
All orders are processed within 24 hours of purchase confirmation .
Orders placed before 2 PM → shipped the same day
Orders placed after 2 PM → shipped the next day
Orders placed on Friday → shipped on Monday
Estimated delivery times:
Mainland Portugal: 1 to 2 business days
Madeira and Azores: 3 to 5 business days
Europe (international shipments): Standard 5 to 8 business days / Express up to 4 business days
All shipments are made through CTT , guaranteeing tracking and security .
Delivery times may vary due to external factors (weather conditions or carrier delays).
Please ensure that the address provided is complete and correct to avoid delays.
If you have any questions about your order, please contact our customer service team .
Where can I track my order?
You can track your order through our tracking page .
Simply access the tracking page and enter the code provided with the shipment to view the order status in real time.
How can I contact you?
You can contact our customer support team through:
Instagram
WhatsApp
E-mail
Phone call
