Terms and Conditions

Welcome to Geneziss Pharmaceutical Lab . By using our website and making a purchase, you agree to these Terms and Conditions. We recommend carefully reading this document before finalizing any order.

1. Company Information

Geneziss Pharmaceutical Lab is dedicated to the marketing of pharmaceutical and laboratory products. For any questions, you can contact us through the Customer Support page. .

2. Website Usage

  • The client agrees to use the website only for legal purposes and in accordance with current legislation.

  • Use for fraudulent purposes or purposes that may harm the company, other customers, or third parties is prohibited.

3. Orders and Payments

  • All orders are subject to stock confirmation and availability.

  • Payment must be made using the methods available on the website.

  • We reserve the right to cancel or refuse orders in cases of suspected fraud or incorrect information.

4. Prices and Shipping Costs

  • The prices shown include VAT at the current legal rate.

  • Shipping costs are calculated and displayed at checkout, according to the option chosen by the customer.

  • We reserve the right to update prices without prior notice, always applying the price in effect at the time of purchase.

5. Shipping Policy

  • Orders are processed within 24 hours of payment confirmation.

  • Delivery times vary depending on the region and shipping method chosen (details in our Shipping Policy) . ).

  • We are not responsible for delays caused by factors outside our control (e.g., carrier, weather conditions).

6. Return Policy

  • We do not accept returns of products that have already been used or opened.

  • We only accept returns in cases of shipping errors or when the customer wishes to exchange a product that is still sealed, as described in our Return Policy. .

7. Guarantees and Liability

  • All products are original and meet applicable quality standards.

  • We are not responsible for misuse, improper storage, or misuse of purchased products.

8. Data Protection

  • The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) .

  • For more information, please see our Privacy Policy. .

9. Changes to the Terms

Geneziss Pharmaceutical Lab may update these Terms and Conditions as needed. The version published on the website at the time of purchase applies.

10. Legislation and Jurisdiction

  • These Terms and Conditions are governed by Portuguese law.

  • Any dispute will be resolved in the competent court of the Lisbon district, unless otherwise provided by law.