Privacy Policy

At Geneziss Pharmaceutical Lab , we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information provided by our customers when using our website.

1. Information Gathering

We may collect the following information when you use our services:

  • Name, address and contact information (phone and email);

  • Billing and shipping information;

  • Payment information (securely processed by third parties such as Shopify Payments, PayPal, etc.);

  • Purchase history and preferences;

  • Website navigation and usage data (cookies, IP address, device, browser).

2. Use of Information

The data collected is used for:

  • Process and ship your orders;

  • Communicate updates on the status of your purchase;

  • Respond to customer support requests;

  • Improve your shopping experience;

  • Send promotional communications (when authorized).

3. Information Sharing

We do not sell, exchange, or rent your personal data.
The data can only be shared with:

  • Shipping companies (CTT and others) for order delivery;

  • Secure payment platforms for processing transactions;

  • Analytics and marketing services (e.g., Google Analytics, Facebook Pixel), solely for the purpose of improving the website.

4. Data Protection

We use technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure.

5. Customer Rights

Under the General Data Protection Regulation (GDPR) , the customer has the right to:

  • Access, correct, or update your personal data;

  • Request the deletion of your data;

  • Withdraw consent for marketing communications;

  • File a complaint with the National Data Protection Commission (CNPD) if you believe your rights have been violated.

6. Cookies

Our website uses cookies to improve the browsing experience, personalize content, and analyze traffic.
The customer can manage or disable cookies through their browser settings.

7. Policy Changes

Geneziss Pharmaceutical Lab may update this Privacy Policy from time to time.
We recommend that you check this page regularly to stay informed of any changes.

8. Contact

For questions related to the Privacy Policy or your personal data, please contact us through the Customer Support page.